← Back to questions
I do not get a network on the infotainment screen, what should I do?

In case you never used the Ubigi services yet in your car before, please check first if your vehicle is eligible to the services: Which Alfa Romeo is eligible to Ubigi services?

In case you already used the Ubigi services in your car but suddenly you have no network anymore:

– ensure that you are not in an isolated space (underground garage, inside a dealership, etc.) but rather next to a windowed space or outside building (outdoor). This will allow you to get a network easily and 3G/4G will appear at the top left-hand corner of your infotainment screen. If it doesn’t, we advise you to move to another area to get a better coverage and network signal.

– when you see network signal bars and 3G/4G at the top of your infotainment screen, you will be able to use your connected services with Ubigi in your car. Please visit the following section to activate your on-board WiFi signal and access the internet: How do I activate the WiFi services in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?

In case the situation persists in different places and no signal bars or 3G/4G icons have never appeared on your on-board screen, please contact our Customer Service directly for more help.

Was this article helpful?
YesNo

Looking for something specific?

Other frequently asked questions:

How to delete my Ubigi account ?

I purchased a top-up, the payment has been confirmed but I do not see the top-up added in my account, what should I do?

I get the message “you are trying to connect to Internet without data…” when I try to get to Ubigi.me, what should I do?

I am selling my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020, what should I do with my Ubigi account?

I have purchased a Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 as a second owner. How can I use the WiFi on-board services with Ubigi?

How do I check my remaining data allowance?

My data plan has been used quickly, what could be the reasons why?

How can I control my smartphone/tablet updates from automatically consuming my Ubigi data plan?

How to turn off the Wi-Fi hotspot in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?

My internet connection works, but the speed is very slow. What can I do?

How to create my Ubigi account ?

Where can I check Ubigi data plans available with my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?

How to top-up a Ubigi account?

I forgot my password, how can I reset it?

What happens after I buy a new data plan?

What happens when my data plan expires? Can I continue to use my Ubigi connectivity?

How do I connect my smartphone/tablet to the WiFi signal in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?

How do I activate the WiFi services in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?

How are the Ubigi services embedded in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?

Which Alfa Romeo is eligible to Ubigi services?