In case you never used the Ubigi services yet in your car before, please check first if your vehicle is eligible to the services: Which Alfa Romeo is eligible to Ubigi services?
In case you already used the Ubigi services in your car but suddenly you have no network anymore:
– ensure that you are not in an isolated space (underground garage, inside a dealership, etc.) but rather next to a windowed space or outside building (outdoor). This will allow you to get a network easily and 3G/4G will appear at the top left-hand corner of your infotainment screen. If it doesn’t, we advise you to move to another area to get a better coverage and network signal.
– when you see network signal bars and 3G/4G at the top of your infotainment screen, you will be able to use your connected services with Ubigi in your car. Please visit the following section to activate your on-board WiFi signal and access the internet: How do I activate the WiFi services in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?
In case the situation persists in different places and no signal bars or 3G/4G icons have never appeared on your on-board screen, please contact our Customer Service directly for more help.