MY UBIGI ACCOUNT
MY ALFA CONNECT
Answers / solutions to your questions while using Ubigi services
Car eligibility check
Which Alfa Romeo is eligible to Ubigi services?
Ubigi SIM card set-up
How do I connect my smartphone/tablet to the WiFi signal in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?
How do I activate the WiFi services in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?
How are the Ubigi services embedded in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 ?
Ubigi account and top-up
How to create my Ubigi account ?
Where can I check Ubigi data plans available with my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?
How to top-up a Ubigi account?
I forgot my password, how can I reset it?
What happens after I buy a new data plan?
What happens when my data plan expires? Can I continue to use my Ubigi connectivity?
My Ubigi data usage
How do I check my remaining data allowance?
My data plan has been used quickly, what could be the reasons why?
How can I control my smartphone/tablet updates from automatically consuming my Ubigi data plan?
How to turn off the Wi-Fi hotspot in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020?
My internet connection works, but the speed is very slow. What can I do?
I am selling my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020, what should I do with my Ubigi account?
I have purchased a Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 as a second owner. How can I use the WiFi on-board services with Ubigi?
Resolving a connectivity issue
I do not get a network on the infotainment screen, what should I do?
I get the message “you are trying to connect to Internet without data…” when I try to get to Ubigi.me, what should I do?
Resolving a top-up issue
I purchased a top-up, the payment has been confirmed but I do not see the top-up added in my account, what should I do?
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