Skip to content
← Back to questions
I get an error message “You are trying to connect to Internet without data…” when I try to get to Ubigi.me, what should I do?

While trying to connect to the internet with your device through the Wi-Fi hotspot’s network in your car, you may land on a Ubigi intermediate page below:

A/ If you are using a device on iOS (iPhone/iPad):


B/ If you are using a device on Android:

You can now connect to the Internet and use your Ubigi services.

In case you see that the situation persists and you still have no connection to the Internet with your device, please contact our Customer Service for more help.

Was this article helpful?
YesNo

Looking for something specific?

Other frequently asked questions:

What is a One-Off data plan and a Recurring data plan?

How to activate Ubigi Wi-Fi trial plan in my Alfa Romeo Tonale?

How to activate Ubigi Wi-Fi trial plan in my Alfa Romeo Giulia 2020 and Alfa Romeo Stelvio 2020?

How to enable Alexa Voice Service in my Alfa Romeo Tonale?

How to reset the password of my Ubigi account from my iPhone/iPad connected in my Alfa Romeo?

How are the Ubigi services embedded in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020/ Alfa Romeo Tonale ?

How to reset the password of my Ubigi account from my Android device connected in my Alfa Romeo?

Which Alfa Romeo is eligible to Ubigi services?

I am selling my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale, what should I do with my Ubigi account?

How do I check my remaining data allowance?

How to create my Ubigi account ?

How to top-up a Ubigi account?

How do I activate the WiFi services in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale?

My data plan has been used quickly, what could be the reasons why?

What are the prices of the Ubigi top-ups ?

How to turn off the Wi-Fi hotspot in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale?

I do not get a network on the infotainment screen, what should I do?

How do I connect my smartphone/tablet to the WiFi signal in my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale?

How can I control my smartphone/tablet updates from automatically consuming my Ubigi data plan?

Where can I check Ubigi data plans available with my Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale?

What happens after I buy a new data plan?

What happens when my data plan expires? Can I continue to use my Ubigi connectivity?

How to delete my Ubigi account ?

I have purchased a Alfa Romeo Giulia 2020 / Alfa Romeo Stelvio 2020 / Alfa Romeo Tonale as a second owner. How can I use the WiFi on-board services with Ubigi?

How to turn on the My Alfa Connect Wi-Fi hotspot in my Alfa Romeo?

I purchased a top-up, the payment has been confirmed but I do not see the top-up added in my account, what should I do?

My internet connection works, but the speed is very slow. What can I do?

Your message has been sent.
We’ll get back to you shortly.